Client Profile
Our client is a leading kiosk manufacturer serving hospital networks in smart city environments. Committed to advancing patient care through technology, the client aimed to enhance patient engagement and improve access to vital health information. To achieve this, they sought to integrate over-the-air (OTA) technology into their self-service kiosks. This innovation was intended to transform the kiosks into dynamic, updateable systems capable of delivering real-time, personalized health information. By leveraging OTA technology, the client aimed to provide patients with timely and relevant updates, significantly enhancing their healthcare experience and streamlining the delivery of crucial information.
Challenges
Traditional kiosks used by the client were limited by static information, hindering their ability to provide timely and relevant updates to patients. Manual updates were labor-intensive and frequently resulted in outdated or inaccurate content being displayed, adversely affecting patient engagement and satisfaction. This inefficiency highlighted the need for a more dynamic solution. The client sought a system that would facilitate remote updates and offer personalized content, ensuring that patients received the most current and pertinent information during their healthcare experience. This shift was essential for improving the overall quality and effectiveness of patient interactions with the kiosks.
Solutions
To address these issues, we implemented a comprehensive OTA technology solution for the client’s patient information kiosks. This integration allowed for real-time content and software updates, enabling the delivery of timely health advisories and personalized messages directly to patients. We also developed a customizable content management system, tailored to different patient demographics and healthcare needs, enhancing content relevance and engagement. Additionally, real-time data integration with hospital information systems ensured that kiosks displayed current information on bed availability, wait times, and provider schedules. To safeguard patient data, we implemented advanced security measures including encryption and authentication protocols, ensuring compliance with healthcare regulations.